Expectations from our fabricator

    We recently had a countertop (island and other areas) installed - cost us close to $5000.

The fabricator sent us to a particular supplier. We selected delicatus with lots of veining, crystals and character for our countertop. The supplier showed it to us, but we did not notice or even know to run our hands over it to check for smoothness.

Turns out it flakes in many places and if you rub your hand over parts that are highly crystalized you could get a nice cut.    We see it has been "filled" in areas where pitting occurred. We knew there were "fills" when we selected the slab, but didn't know there would be this flaking problem.

The fabricator says its out of their hands because we selected the stone. That perhaps we should take it up with the supplier...however we did not pay the supplier, nor even discuss costs with the supplier... we paid the fabricator 100% of what they asked to do the job.

Any advice on how to handle this? What should we expect?

Are there any products that can be used for making this surface less flaky? Would a grind down and refinish fix this?

L.