I recently had a customer that installed Juparana Vyara granite. We are in the process of customizing a sealer for the stone tops. He is asking for a full refund on what was a very timely and custom kitchen installation with multiple levels, custom laminate profile and full height splash. He is quoting your forum that no Juparana is a "true" granite. Do you have a compilation list or any kind of cross-reference on what is and what is "not" true granite.
As you know it is very difficult to stay on top of what a material actually is and we want to assure our customers that they are getting a material with all available information.
All this having been said, the stone that the customer hand selected from a member of the Marble Institute of America was sold as "granite". We did not see the material until it was received in our yard for fabrication. Please take this into consideration before laying blame on a fabricator for doing his job.
Please respond.
Thanks!
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